Frequently Asked Questions

Everything you need to know about your COOKT experience.

How are the ingredients sourced for COOKT meal kits?

We partner exclusively with local organic farms and sustainable fisheries to ensure every ingredient meets our high-quality freshness standards.

What is the shipping policy for perishable items?

All orders are shipped in insulated, temperature-controlled packaging via express delivery to ensure your food arrives fresh and safe for consumption.

Can I skip a week or pause my subscription?

Yes, you can pause or skip a delivery at any time through your account settings, provided the request is made at least 48 hours before your scheduled ship date.

What should I do if my package is damaged upon arrival?

Please contact our support team immediately with a photo of the damage. We offer a 100% freshness guarantee and will issue a full refund or replacement.

Do you cater to specific dietary restrictions?

Absolutely. COOKT offers a variety of plans including Gluten-Free, Vegan, Keto, and Paleo-friendly options which can be filtered in your menu preferences.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure and convenient transactions.