Returns & Exchanges
At COOKT, we stand behind the quality of our ingredients and kitchen essentials. If your order arrives damaged or doesn't meet our freshness standards, we offer a 14-day window for returns or replacements.
Check Eligibility
Ensure your items are unopened and in their original packaging; please note that perishable food items are only eligible for return if they arrive damaged or expired.
Initiate Request
Email our support team at [email protected] with your order number and a photo of the product to receive a return authorization code.
Pack and Ship
Securely package the items and use the prepaid shipping label provided by our team to send the products back to our distribution center.
Receive Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing